Support Center

Whether it's through our partners or directly, we are committed to delivering the highest level of customer maintenance and support to ensure our customers' success with GRIDSCALE.

Maintenance & Support

GRIDSCALE for IBM DB2 is backed by level 1 and level 2 support globally from IBM. As a business running DB2 and GRIDSCALE, you benefit from one-stop, 24/7 support for IBM DB2 and GRIDSCALE. You have the ability to work directly with IBM on any support issues and have a single point of contact, regardless if the issue is with DB2 or GRIDSCALE. xkoto will continue to provide our proven level 3 support for GRIDSCALE, including software fixes and updates.

How to Contact IBM for GRIDSCALE Support

Professional Services

Get the critical assistance you need from the xkoto Implementation Services team and our authorized partners to ensure successful implementation of your GRIDSCALE solution. We are happy to help you get up and running with services that include proof-of-concept, implementation, benchmarking, provisioning, database tuning, disaster recovery planning, data migration, training, and much more.

For more information, contact support@xkoto.com.