GRIDSCALE for DB2 Support Center
Registered customers that are entitled to support for DB2 and for
GRIDSCALE will contact IBM directly. The entire support experience will
be seamless to customers, whether the support issue is with DB2, GRIDSCALE,
or a combination thereof. If you are a registered GRIDSCALE for DB2
customer, use the following information to contact support:
Phone
To locate support information and contacts, please visit:
http://www14.software.ibm.com/webapp/set2/sas/f/handbook/contacts.html
(mention the keywords "XKOTO" or "GRIDSCALE")
Online
Electronic Support is available by visiting:
http://www-306.ibm.com/software/support/
(open against component id "5765XKOTO")
You can open electronic PMRs directly against component id "5765XKOTO" that would get routed to xkoto support. Voice calls will recognize the keywords of "XKOTO" and "GRIDSCALE" so that they will be routed to the same team. Customers must have a valid DB2 support agreement in place to use this service. Please use your existing DB2 customer number and support sign on to access this support.
If you have any questions regarding this notice, kindly contact xkoto at 1-416-440-7001 or email support@xkoto.com.
xkoto is an Advanced IBM Business Partner. The IBM logo and the IBM Business Partner emblem are trademarks of International Business Machines Corporation in the United States, other countries, or both.